Warranty

our

Full Commercial Warranty

All JORDAN and Jordan Lifting Club (JLC) products are covered by our standard 12-month commercial warranty covering products against manufacturing defects and applies to the original purchaser only.

Products which have not been manufactured by Jordan Fitness are covered by the manufacturers own warranty.

Your warranty begins from the date of despatch unless otherwise stated. If you have purchased products through a third-party seller, you must contact the seller directly.

Extended Warranty

Some of our JORDAN and Jordan Lifting Club (JLC) products come with an extended warranty. These are:

5-Years

Urethane Dumbbells

Custom Urethane Dumbbells

Urethane Barbells Straight & Curl

Custom Urethane Barbells

Urethane Olympic Plates

Custom Urethane Plates

IGNITE Urethane Dumbbells

ACTIV Flooring

3-Years

Rubber Dumbbells

HG Black Rubber Bumper Plates - Coloured Fleck

Rubber Barbells

HG Coloured Rubber Bumper Plates

HEX Urethane Dumbbells

HG Black Rubber Bumper Plates

Rubber Olympic Plates

Calibrated Colour Rubber Competition Plates

Black Urethane Competition Plates - Coloured Text

Jordan Lifting Club Olympic Weight Plates

Warranty Variations

All products that are usually given an extended or 12 month warranty will be reduced to 3 months when sold as Ex-Demo

Upholstery is covered for 90 days against manufacturing defects

Claim Procedure

To make a warranty claim on a product you will need to provide the original order number and photographic evidence of the fault before your claim can be processed.

Please then submit your claim by email to sales@jordanfitness.com

It may be necessary for the product to be returned to Jordan Fitness for inspection before a replacement or repair can be made.

If a product is deemed to have a manufacturing fault within the warranty period, it will be replaced or repaired by Jordan Fitness, as necessary.

Carriage costs are not covered by Jordan Fitness and the cost of returning products is the responsibility of the purchaser unless otherwise agreed.

The warranty period begins from the date of purchase and will continue from this point regardless of any replacements or repairs.

Issues not Covered by the Warranty

Damage from a product being misused or neglected

Normal wear and tear

Damage from products being used on inappropriate flooring

Training and competition plates not being used on a suitable Olympic Lifting Platform

Cosmetic damage to products- including but not limited to, chipping of the paint finish and issues with stickers, badges, and endcaps

Any damage resulting from throwing or dropping products that are not designed for this purpose including but not limited to, Dumbbells, Barbells and Kettlebells.

Damage from slamming products which are not designed for this purpose including but not limited to, Sandbag Pro and Medicine Balls

Loosening of multi-disc dumbbells, barbells and products which have moving parts such as Olympic Bars with bearings

Any issues with flooring resulting to exposure to direct sunlight, heat sources or excessive water

Shrinkage or expansion of ACTIV Flooring within the 1% tolerance level

Damage from products being stored on racks not sourced from Jordan Fitness

Damage resulting in incorrect chemicals and cleaning products on products including Liquid Chalk, High Salt and bleach content cleaning solutions

Damage resulting from unsuitable conditions where applicable such as High Humidity room, low ventilation and outside

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our

warranty

Full Commercial Warranty

Extended Warranty

Some of our JORDAN and Jordan Lifting Club (JLC) products come with an extended warranty. These are:

5-Years

Urethane Dumbbells

Custom Urethane Dumbbells

Urethane Barbells Straight & Curl

Custom Urethane Barbells

Urethane Olympic Plates

Custom Urethane Plates

IGNITE Urethane Dumbbells

ACTIV Flooring

3-Years

Rubber Dumbbells

HG Black Rubber Bumper Plates - Coloured Fleck

Rubber Barbells

HG Coloured Rubber Bumper Plates

HEX Urethane Dumbbells

HG Black Rubber Bumper Plates

Rubber Olympic Plates

Calibrated Colour Rubber Competition Plates

Black Urethane Competition Plates - Coloured Text

Jordan Lifting Club Olympic Weight Plates

Warranty Variations

All products that are usually given an extended or 12 month warranty will be reduced to 3 months when sold as Ex-Demo

Upholstery is covered for 90 days against manufacturing defects

Claim Procedure

To make a warranty claim on a product you will need to provide the original order number and photographic evidence of the fault before your claim can be processed.

Please then submit your claim by email to sales@jordanfitness.com

It may be necessary for the product to be returned to Jordan Fitness for inspection before a replacement or repair can be made.

If a product is deemed to have a manufacturing fault within the warranty period, it will be replaced or repaired by Jordan Fitness, as necessary.

Carriage costs are not covered by Jordan Fitness and the cost of returning products is the responsibility of the purchaser unless otherwise agreed.

The warranty period begins from the date of purchase and will continue from this point regardless of any replacements or repairs.

Issues not Covered by the Warranty

Damage from a product being misused or neglected

Normal wear and tear

Damage from products being used on inappropriate flooring

Training and competition plates not being used on a suitable Olympic Lifting Platform

Cosmetic damage to products- including but not limited to, chipping of the paint finish and issues with stickers, badges, and endcaps

Any damage resulting from throwing or dropping products that are not designed for this purpose including but not limited to, Dumbbells, Barbells and Kettlebells.

Damage from slamming products which are not designed for this purpose including but not limited to, Sandbag Pro and Medicine Balls

Loosening of multi-disc dumbbells, barbells and products which have moving parts such as Olympic Bars with bearings

Any issues with flooring resulting to exposure to direct sunlight, heat sources or excessive water

Shrinkage or expansion of ACTIV Flooring within the 1% tolerance level

Damage from products being stored on racks not sourced from Jordan Fitness

Damage resulting in incorrect chemicals and cleaning products on products including Liquid Chalk, High Salt and bleach content cleaning solutions

Damage resulting from unsuitable conditions where applicable such as High Humidity room, low ventilation and outside

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