Free UK mainland delivery on orders over £150 (see below non-mainland UK)
Dispatch:
3-5 working days*.
Pallet deliveries:
Curb-side.
Returns:
Before returning any item, email images within 14 days to obtain a Return Authorisation Number: service@jordanfitness.com
Non-returnable:
Custom-branded & special-order items.
Delivery Information
We offer free delivery to UK mainland addresses on orders over £150 (see below non-mainland UK).
Please contact us for International Deliveries or site installations (e.g. hotels, leisure centres, education establishments) to discuss the available options.
Dispatch:
3-5 working days*.
Standard delivery window:
Monday–Friday, 8:00–18:00.
Longer lead items (7–10 days):
Certain branded products and custom HIIT
You may receive a call from our courier/haulage partner to confirm date and timing—please ensure your contact number is correct.
Pallet, Access & Assisted Delivery
Pallet deliveries are curb-side.
Please tell us about any access restrictions (steps, narrow lanes, steep drives, tight bends, low branches, limited door/stairwell clearance) so we can plan the right vehicle/service.
If a delivery is refused, and the refusal is not due to damage, incorrect goods, or error, any return, re-delivery, storage, or courier charges may be passed on to the customer.
UK Regions & International
For International Orders, Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, please contact our team to discuss delivery options and rates.
Please check your order on receipt of your delivery.
Report any damage or discrepancies within 24 hours of receipt of order.
Delivery Checks, Damage & Packaging
Please check and sign for your order on delivery.
Report any damage or discrepancies within 24 hours of receipt.
Retain all original packaging and pallets in case a return is required (replacement packaging can be supplied for a fee).
Cancellations & Refused Deliveries
We offer free delivery to UK mainland addresses on orders over £150 (see below non-mainland UK).
Please contact us for International Deliveries or site installations (e.g. hotels, leisure centres, education establishments) to discuss the available options.
Before dispatch:
Cancel for a full refund; any costs already incurred will be deducted.
After dispatch:
You’re responsible for all freight charges if cancelling.
Refused deliveries:
If a delivery is refused, and the refusal is not due to damage, incorrect goods, or error, any return, re-delivery, storage, or courier charges may be passed on to the customer.
Liability:
We can’t accept claims for compensation caused by third-party carrier delays or missed slots.
*Delivery times may increase during busy periods, any delay will be notified.
